Return & Refund Policy
Effective Date: November 13, 2025
At Legal-Shroomz, your satisfaction and trust are our top priorities. We take great care to ensure our mushroom-based edibles are handled, packaged, and shipped in perfect condition. Because our products are consumables, all sales are generally considered final. However, we will gladly review and resolve any issues that meet the criteria outlined below.
1. Eligibility for Returns or Refunds
To qualify for a return or refund, your order must meet all of the following conditions:
The item was damaged, defective, or incorrect upon arrival.
The product is unopened, unused, and in its original sealed packaging.
The request is made within 14 days of delivery.
We cannot accept returns or issue refunds for any products that have been opened, consumed, or tampered with.
2. Damaged, Defective, or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact us immediately at sales@flameusa.com with the following information:
Your order number
A clear photo of the product and packaging
A brief description of the issue
Once we review your claim, we may offer one of the following resolutions:
A replacement shipment of the affected item(s), or
A refund to your original payment method.
All resolutions are at the discretion of Legal-Shroomz after verifying the reported issue.
3. Non-Returnable Items
For safety and hygiene reasons, we cannot accept returns on any product that has been opened, partially used, or not in its original sealed packaging.
Additionally, we do not issue refunds for:
Customer errors in ordering
Change of mind or taste preference
Delays caused by carriers after the product has shipped
4. Return Shipping Instructions
If your return is approved, you will receive instructions by email on how and where to send your item.
Please do not return any product without prior authorization — unauthorized returns will not be accepted or refunded.
5. Refund Processing
Once your eligible return is received and inspected, you’ll receive an email notification confirming approval or denial of your refund.
If approved, refunds are processed within 5–10 business days to your original payment method.
Please note that your bank or card issuer may take additional time to post the refund to your account.
6. Contact Us
For any questions about returns, replacements, or refunds, please reach out to:
📧 Email: sales@flameusa.com
🌐 Website: https://hasrat.dev.brainbean.us